Frequently asked questions
How do you help us stay compliant with fire and health codes?
Answer:
We follow NFPA 96 fire code and local public health standards. Our team inspects and documents your kitchen’s condition during each service, giving you a professional compliance report you can show to fire marshals, insurance, and inspectors. We also tag and date equipment as required for legal proof of maintenance.
Why should we choose your company over a standard cleaning service?
Answer:
Standard cleaners might make things look clean—but we specialize in fire prevention and code compliance. That means our work protects your staff, customers, and business license. We don’t just clean—we help prevent disasters and avoid shutdowns or fines.
o
Do you offer flexible scheduling outside of operating hours?
Answer:
Yes, we specialize in after-hours and overnight cleaning, so your business can stay open during the day with no disruption. Our team works quickly, quietly, and leaves your kitchen spotless before you open.
Are your technicians trained and certified?
Answer:
Yes. Our techs are trained in NFPA 96 fire safety, grease containment, and commercial kitchen hygiene protocols. We follow a strict internal checklist and ongoing training program to ensure your kitchen is serviced by true fire-safe professionals.
How often do we need this service — is monthly really necessary?
Answer:
Yes — for most high-use kitchens, monthly service is the industry standard to stay compliant with fire code and health regulations. Grease builds up fast, especially in fryers and grills. Skipping cleanings can lead to fires, fines, or insurance issues. We tailor the schedule to your kitchen’s volume and equipment use.
What if something breaks or isn’t up to code — do you fix it?
Answer:
While we don’t repair fire suppression systems, we flag any hazards or non-compliance immediately and connect you with trusted certified partners. We act as your first line of defense, so you’re never caught off guard during inspections.
How fast can you respond if we have an emergency or last-minute issue?
Answer:
We guarantee same-day support for emergency grease buildup, hood issues, or inspection prep. As a member, you get priority response and access to our techs anytime you need help.
How do we know the work was actually done properly?
Answer:
After each service, we provide a photo report, detailed checklist, and signed technician notes. You’ll see before-and-after images, tagged equipment, and notes on any issues spotted. We also leave a dated fire safety tag on the hood system for proof of service.
What happens if we fail a fire or health inspection — can you help?
Answer:
Absolutely. We offer emergency deep cleans, corrective work, and documentation support to get you back in compliance fast. Many clients call us before an inspection to walk the kitchen and avoid surprises. Our service is designed to help you pass inspections every time.
Do you work with franchises or multi-location operators?
Answer:
Yes. We specialize in serving multi-unit operators, food courts, and franchise groups. Our system makes it easy to track service across all locations with one point of contact, consistent service, and group pricing discounts.
Can you remind us when service is due or overdue?
Answer:
Yes. We offer automated reminders, scheduled bookings, and a dedicated service calendar for your kitchen. Our goal is to take the responsibility off your plate — we handle the follow-up so you never miss a cleaning or inspection prep.
Do you carry insurance and workplace safety coverage?
Answer:
Absolutely. We carry full liability insurance and are WSIB-compliant. Our staff is trained in safe commercial kitchen protocols, and we follow strict procedures to protect your equipment, staff, and property during service.